Effective Date: 28 March, 2025

General

• These Terms and Conditions (“T&C”) govern the sale of refurbished IT equipment (“Products”) by Dotline Informatics Pvt. Ltd. (“Seller”) to the buyer (“Buyer”).
• By purchasing any Products from Dotline Informatics Pvt. Ltd., the Buyer agrees to abide by these T&C.
• The Products are sold on an “as-is” basis, with limited warranties as outlined in Clause 4.

Payment Terms

• All payments for the Products shall be made in full at the time of purchase unless otherwise agreed in writing by both parties.
• Payment may be made via bank transfer, credit card, or any other method mutually agreed upon.
• The Buyer is responsible for all applicable taxes, duties, and fees in connection with the purchase.
• Late payments will be billed as per The Micro, Small and Medium Enterprises Development Act (MSMED) of 2006.

Shipping

We use Shiprocket to deliver our products. Shiprocket policies apply.

Shipping is borne by the buyer at the rate of Rs 26/500 g. 

Delivery and Acceptance

• The Seller will make reasonable efforts to deliver the Products to the Buyer on the agreed date. However, the Seller shall not be liable for any delay due to circumstances beyond their control.
• The Buyer must inspect the Products upon delivery and notify the Seller of any damage or discrepancy upon receipt.
• Failure to notify the Seller within this time frame constitutes acceptance of the Products.

Warranty and Scope

The warranty does not cover:

• Physical damage.
• Damage caused by accidents, abuse, or external factors (e.g., water, fire, etc.).
• Software issues or virus attacks.

Warranty Claiming Conditions

• Warranty claims must be submitted in writing, along with proof of purchase, to the Seller within the warranty period.
• The Buyer must provide a detailed description of the issue and evidence of the defect (e.g., photos or videos).
• The Buyer is responsible for shipping the defective Products to the Seller for assessment and repair/replacement. Shipping charges may apply depending on the nature of the defect and warranty terms.
• If the warranty claim is found to be valid, the Seller will repair or replace the defective Products at their discretion. If repair or replacement is not feasible, store credit will be issued.

Escalation Matrix

In case of a dispute or unresolved warranty claim, the Buyer may follow the following escalation process:

• Step 1: Contact the Seller’s support team (service@dotlineinfo.com) via [Insert Email/Phone Number].
• Step 2: If not resolved, escalate to the Sales Manager at [Insert Email].
• Step 3: Final escalation to Senior Management at [Insert Email].

Liability

The Seller is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits or data.

Limitation of Use

• The Products are sold for use in accordance with the manufacturer’s specifications.
• The Buyer agrees not to use the Products for any illegal purpose or in any manner inconsistent with the intended use.

Governing Law and Jurisdiction

• These T&C shall be governed by and construed in accordance with the laws of India.
• Any disputes arising out of or in connection with these T&C will be subject to the exclusive jurisdiction of the courts of New Delhi, India.

Modifications

The Seller reserves the right to modify these T&C at any time. 

Force Majeure

• The Seller will not be held responsible for any delay or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, war, strikes, or governmental restrictions.